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Support Analyst (1 year FTC)

Location: London

Salary: £19k - £21k (Depending on skills & experience)

Department: Survey Computing

Contract: Contract

Application deadline: 20 August 2018

We have a Support Analyst opportunity working in the Survey Computing team for an intelligent, enthusiastic and hardworking individual looking to work within a social research environment. This post will be a one year fixed term contract. As a support analyst, you need to be eager to solve technical problems and to learn new technologies.

We can offer you the opportunity to play an active role in supporting the delivery of live projects alongside our programming experts whilst working closely with other related departments. You will be hands on with end users investigating issues caused by software, systems or user error and looking for underlying causes so that these can be addressed at source. You’ll be using the Survey software tools Unicom Intelligence (formerly IBM Data Collection) and Blaise as well as in-house survey systems.  We will also support you to develop the skills and experiences necessary to progress through on-the-job learning, formal training and mentoring.

Essential skills and attributes

Candidates should demonstrate they meet the following criteria:

  • Qualification in Computer Science, Programming, Mathematics or a similarly related discipline
  • Knowledge of at least one programming language.
  • Excellent Customer Service skills, both face to face and via the telephone/email.
  • Attention to detail, flexible and adaptable and willing and able to adjust to changing demands.
  • Working in a consultative manner to resolve end user issues and where appropriate documenting these in the process.
  • A confident and articulate manner and ability to work as part of a team.
  • Strong analytical skills.
  • Ability to work within a schedule and deliver effectively to deadlines.
  • A creative mindset motivated by challenges and constantly striving for the best.

Desirable skills and experience

Survey scripting knowledge would be advantageous.

About NatCen Social Research

At NatCen Social Research, we're driven by the belief that social research has the power to make life better. Our research influences policy makers, practitioners, academics and the media, shaping our understanding of the world we live in and how it is changing.

We offer a friendly and stimulating environment with a high profile, challenging research programme, as well as favourable working conditions. Benefits include a generous holiday entitlement and a defined contribution pension scheme.

How to apply

Please submit your CV and supporting statement (no more than 700 words) outlining your skills, experience and why you would make a great addition to the team by email to applications@natcen.ac.uk.

Closing date for applications will be Monday 20th August 2018.

By applying for this vacancy you are giving us consent to process your details under the GDPR regulations.