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Nuffield Trust and King's Fund analysis shows that NHS dissatisfaction is at a 10-year high

28 February 2018

The Nuffield Trust and The King’s Fund have analysed an published the latest results of the questions in British Social Attitudes survey on the NHS and social care.

The full report can be read on the Nuffield Trust’s website here, or The King’s Fund’s website here.

While the majority of respondents report being either ‘very’ or ‘quite’ satisfied with the NHS, the latest survey plots a sharp drop in overall satisfaction, taking it to levels last seen in 2011. Satisfaction has dropped from 63% in 2016 to 57%.

Meanwhile, dissatisfaction has climbed to 29%, levels last seen a decade ago. General practice remains a highly rated service at 65%, but this represents a seven percentage-point drop since last year and the lowest level since the survey began in 1983.

The survey suggests that public dissatisfaction is increasingly driven by concerns over funding and staffing levels. Satisfaction is driven by a combination of the attitudes and behavior of NHS staff, the range of services available, and the service being free at the point of use. 

John Appleby of the Nuffield Trust has blogged on the implications of the results for party politics here.

Ruth Robertson has blogged on the GP satisfaction results here.

Further results on health will be published by the King’s Fund this spring, while the full BSA report will be published by NatCen in June.