Parental Confidence in the Special Educational Needs System | findings

Jun 2009 |

This study looked at what makes the Special Educational Needs system work well for some parents and not for others:

  1. Parents and carers are left confused and frustrated
  2. Communication between Local Authorities and schools needs to improve
  3. Specific recommendations were made as result of the study
Parents and carers are left confused and frustrated

Parents and carers find the Special Educational Needs system complicated and feel confused, anxious and frustrated. This is still the case even if parents and carers are eventually satisfied with the outcome.

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Communication between Local Authorities and schools needs to improve

Local Authorities and schools aren't communicating effectively, which leads to misunderstanding. These stakeholders don't have a shared understanding of their respective and collective responsibilities.

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Specific recommendations were made as result of the study

Local Authorities and schools should review and clarify:

  • their responsibilities for Special Educational Needs provision.
  • what schools are routinely expected to fund.
  • the documents they send to parents to make sure that they are simple, clear and personalised, particularly the statement of a child's Special Educational Needs.


Other recommendations were:

  • Special Educational Needs Co-Ordinators and Case Officers need to initiate telephone or face-to-face contact at the beginning of the assessment and statementing process.
  • Chairs of Special Educational Needs and Disability Tribunals need professional development and support that emphasises good practice in the conduct of hearings.


You can download the full report using the link on the right.

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