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  • Why have I been chosen?

    You have been selected because we understand that you claim either Employment and Support Allowance or Universal Credit, and will have attended meeting(s) at a JobCentre with a work coach.

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  • Why take part?

    This study will provide feedback to the Department for Work and Pensions about how with the support offered by JobCentre Plus is working. This is your chance to confidentially and anonymously share your thoughts and experiences with the government and help to shape the future of the support people are offered in jobcentres.    

     

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  • What's involved?

    Once you've received a letter from us, you will get a telephone call in the next few weeks and be invited to take part in an interview.  

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  • Contact us

    For anything not covered on here, please call freephone 0800 652 4572, or email hwcsurvey@natcen.ac.uk. One of our staff will get back to you to answer your query as soon as possible.

    If you would like to contact DWP about this research please email disability.analysis@dwp.gsi.gov.uk

  • Our pledge to you

    We understand you may have some questions about our credentials and how we deal with personal information. 

     

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  • Who are NatCen?

    We’re Britain’s largest independent social research agency. For almost 50 years we’ve worked on behalf of government and charities to find out what people really think about important social issues and how Britain is run.

     

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  • Privacy notice

    In line with the new EU General Data Protection Regulation (GDPR), there are certain things that we need to let you, a research participant, know about how your information will be processed. In this privacy notice, we explain the legal basis for data processing, who will have access to your personal data, how your data will be used, stored and deleted, and who you can contact with a query or a complaint.

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