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Frequently asked questions

Find out the answers to common questions about the study.

Who should complete the survey?

The main representative at your local authority should submit the data – this is usually a benefit or finance manager. In some cases you may need others to assist in collating the relevant data.

How long will the survey take to complete?

The survey will take around 40 minutes to complete.  You do not have to finish it all in one go - you can partially complete and return to it at a later time. Taking part is entirely voluntary.

Can I take part over the phone?

If you would like to take part over the phone, we would be very happy to accommodate you. Please email LAinsights@natcen.ac.uk or call 0800 652 0601 to arrange a convenient appointment.

When is the deadline?

The deadline for completing the survey online is 3rd December 2018. We really appreciate your efforts to take part by this point.

Who is carrying out the research?

The research is being conducted by NatCen Social Research, Britain’s largest independent social research agency. For the last 40 years we’ve been working with charities, non-profits and government to uncover the truth about the big issues and promote evidence-based policy. NatCen are entirely independent of all government departments including DWP.

How will you treat the information I give?

If you decide to take part, your details and anything you tell us will be stored securely and treated in accordance with the Data Protection Act 1998.  Your information will only be used for this study.  Personal details will not be quoted in any research findings. With your permission local authorities will be identified in data delivered to DWP.

Any information you provide will be held in the strictest of confidence and will be handled securely throughout the study. The research findings will not identify you or your organisation and no personal information will be shared with DWP or any third parties. If you do not want to take part, please contact NatCen on 0800 652 0601.

Where can I get more information?

If you have any further questions or queries about the survey, please email LAinsights@natcen.ac.uk or call 0800 652 0601.

For more general queries about Local Authority Insight you may contact the team at DWP on: HOUSING.RESEARCH@DWP.GSI.GOV.UK

The results of previous research are available on Gov.uk, you can view them by searching for Publications and then Local Authority Insight Survey.

Where can I get more information?

If you have any further questions or queries about the survey, please email LAinsights@natcen.ac.uk or call 0800 652 0601. 

For more general queries about Local Authority Insight you may contact the team at DWP on: HOUSING.RESEARCH@DWP.GSI.GOV.UK.

The findings of previous research are available on Gov.uk. To view them, click Wave 31 or Wave 32