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What's involved?

Envelope Your letter

Once you've received a letter from us, you will get a telephone call in the next few weeks and be invited to take part in an interview.  

Smiley Man Arranging an interview

An interviewer from QRS, a market research agency which is carrying out interviews for this survey, will call you between September and October 2018 to arrange an interview.  The interview will be by telephone and will last approximately 20 minutes.

We understand that you may be busy, so we’ll organise the interview at a time that suits you. 

If you’d like to take part in an interview in Welsh, tell the interviewer when they call and an interviewer from Arad Research will call you to arrange an interview at a time that’s suitable for you. 

Speech Bubble The interview

Your interviewer will ask you about a range of topics including your experiences of claiming Employment Support Allowance or Universal Credit and any employment support you have received from Jobcentre Plus.  And don’t worry – you don’t have to answer any questions you don’t want to, we can just skip on to the next one.

You are welcome to have a relative, friend or support worker with you during the interview if it would make you more comfortable. 

Smiley Face No need to prepare

There’s no need to prepare for the interview. You don’t need any special knowledge - we just want to hear about your experiences and what you think. Most people agree to be interviewed and enjoy taking part.

Envelope With Lock What will happen to the information I give?

NatCen will carefully manage your personal data as part of our public task, which is our lawful basis for processing. All the information you provide will be held in strict confidence and held securely. Only the research teams at NatCen, Arad Research, and QRS Market Research will have access to your data.

We will not identify you in any way in any reports or presentations of the research findings. Your personal details will be deleted once the project is completed in December 2021.

We will write a report about the main issues that people have talked about. We will not name anybody in the report and it will not be possible to identify anybody who took part in the interviews. The report will be published on the DWP website.

For statistical and research purposes only, it may be that your responses will be combined centrally with other information held by the Department for Work and Pensions. At no point will the individual who ismanaging your claim (or, anyone with whom you may have had an appointment at your local job-centre) be able to identify you.