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Information on taking part

How can I take part?

We have invited more than 69,000 households across the United Kingdom to take part in the survey. If your household has been invited to take part, you will have received a letter in the post. Unfortunately, if you have not received a letter you will be unable to participate.

Why has my household been selected?

If you have been invited this is because your household has been selected from the Royal Mail’s publicly available list of residential addresses in one of the Travel Survey’s selected ‘Cities’. We have selected addresses to ensure that we get a representative view of the lives of different groups of people living in the areas. The Travel Survey is designed so we can hear the views of all people, whether they cycle or not in the participating ‘cities’.

What will taking part involve?

We would like to invite you to take part in an online questionnaire. This will take around 15 minutes to complete. Full instructions to take part can be found on the letter you have been sent.

What will you ask me questions about?

We would like to ask you a range of questions with predominant focus on travel, particularly cycling in your area, the infrastructure to support it, your travel behaviour and other questions, such as your working status. Taking part is completely voluntary and you can skip any questions you do not wish to answer.

What will you do with the information I give?

The information you give will be used for research purposes only. NatCen will remove names and addresses before giving the information to Sustrans. From the information held by Sustrans it may be possible to identify some respondents if they have a unique combination of characteristics e.g. the only person of a certain age, gender and ethnicity within one postcode. Sustrans will share the information with the partner authorities named on the letter inviting you to take part, and with other researchers like universities.

The results will be presented as percentages and statistics in publicly available reports. Individuals will not be identified and your information will not be used for marketing purposes.  

Will my answers make a difference?

Your answers will directly influence both the decisions on transport and cycling policy in your local authority and the work of Sustrans including the Bike Life report.They will be used to improve and plan policies to support residents like you. The data will help support:

  • Policy
  • Investment
  • Awareness

We hope we can count on your support.

Will I receive a voucher for taking part?

Everyone who completes a questionnaire can claim a voucher. We will only accept one questionnaire per person. Checks are in place to detect fraudulent completions.

Where can I get more information?

For further information, please email travelsurvey@natcen.ac.uk or call free on 0808 168 1356.