Once you have received a letter from us, one of our interviewers will telephone you to invite you to take part and, if you agree, arrange a convenient time to do the interview.
We are not able to visit you in person at the moment so we would like to carry out the interview via video call. We understand that you may be busy, so we’ll organise the interview at a time that suits you.
Your interviewer will ask you about a range of topics, such as the activities you enjoy, your financial situation and pension arrangements, your health and any work you do.
We will also ask you to update information you gave us last time you were interviewed, to see if and how your life has changed.
And don’t worry – you don’t have to answer any questions you don’t want to, we can just skip on to the next one.
In addition to the video interview we will send you a paper questionnaire to fill in and return to us, in a prepaid return envelope.
No need to prepare
There’s no need to prepare for the interview. You don’t need any special knowledge, we just want to ask you some general questions about your daily life. Most people agree to be interviewed and enjoy taking part.