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Evaluation of the Offender Accommodation Pilot (Wave 3)

Ministry of JusticeAbout the study

NatCen Social Research has been funded by the Ministry of Justice (MoJ) and the Ministry of Housing, Communities and Local Government (MHCLG) to carry out an evaluation of the Offender Accommodation Pilot (OAP), which provides accommodation and support for offenders upon release from custody to reduce reoffending and homelessness. We want to find out what has worked well and what you feel could be improved about the scheme in the future.

Who is carrying out the research?

We are an independent social research organisation based in London. For the last 50 years, we’ve worked on behalf of government departments and charities to find out what people think about a range of programmes and services. You can find out more about us by going to our website,

Why are we contacting you?

We are contacting you because you have received support as part of the OAP. We would like to speak to you and other people who have been involved in the programme so that we can hear your experiences and views about it. However, taking part is voluntary - you do not have to take part if you do not want to.

What will taking part involve?

A researcher from NatCen will have a one-to-one discussion with you, which will last for around one hour and will likely take place over the phone. During the interview we will ask questions about:

  • Your understanding of the OAP including how and when you heard about it
  • Your experiences of the accommodation and support provided
  • Any impacts you think the OAP has had on you and your life
  • Views on what has worked well and anything that could be improved

The choice to take part in the research is completely up to you, and you can change your mind at any time. There are no right or wrong answers – we just want to find out what you think about the programme. 

What will happen to any information I give?

We will audio record the discussion if you are happy with us doing so. This is so we have an accurate record of what you’ve said, and so that we can listen to you properly during the discussion. The recording will be stored securely at NatCen, and only the research team will have access to it.

We will write a report about what people involved with the OAP thought about it, which will be publicly available. We may use quotes of what you’ve said, but we won’t use your name or any details that could identify you in the report. However, the person who gave you this leaflet may know if you choose to take part in the research.

We will not share what you say with anyone outside our team of researchers, unless you say something that makes us think you or someone else might be seriously harmed, or if you talk about a crime the police don’t already know about, or if you talk about any behaviour that is against prison rules. If there is anything that you would like us to pass onto one of the pilot leads, we can do this for you.

If you would like to know more about how the information you provide will be used, please see the privacy notice below.

What should I do if I want to take part

If you would like to take part, please speak to the person who gave you this leaflet. You can also contact a NatCen researcher directly by emailing .

You can find out more about this research and NatCen by visiting our website,

Unfortunately, it may not be possible to speak to everyone who would like to take part. 

Do I have to take part?

No, you are not under any obligation at all to take part in this research if you do not want to. If you decide not to take part, your involvement with the OAP will not be affected in any way.

Privacy notice

This privacy notice sets out how we will process information from everyone who takes part in this research. In line with GDPR (the EU General Data Protection Regulation), it explains the lawful  basis of this study for data processing; who will have access to your personal data; how this data will be used, stored and deleted; and who you can contact with a query or a complaint.

If you would like to know more about what the research is about, what taking part will involve, or how to contact the research team, please see the information sheet given to you with this privacy notice / the other information on this webpage.

Under the new EU General Data Protection Regulation (GDPR) there are certain things that we need to tell you about how your information will be used and stored if you take part in this research study. This privacy notice aims to provide you with this information and who you can contact with a query or complaint.  Please read this notice along with the information leaflet about the study.

The National Centre for Social Research (NatCen) is the data processor for this project. The Ministry of Justice (MoJ), in partnership with the Ministry for Housing, Communities and Local Government (MHCLG) is the funder and data controller for this research. Contact details for both organisations are provided below.

When we talk about ‘your information’ this includes any information that you provide for the purpose of this research study, such as your name and contact details.

What is the lawful basis for processing my data?

For this project, the lawful basis for processing data is consent, which means that you agree to us using the information from your interview. This must be based on your understanding of how we will use your data, and your agreement must be clearly and voluntarily given.

Who will have access to my personal data?

NatCen is carrying out this research and will have access to your contact details and some background information about you, (your current status on the pilot, the length of time you have been on the pilot, and whether this was your first custodial sentence or not) where permission has been given to share this information, recordings and write-ups of the interviews.

McGowan Transcriptions  is the organisation we use to transcribe or write up our interview recordings. If you give permission for us to record your interview they will have access to recordings and transcripts from interviews. McGowan Transcriptions is on our approved supplier list and compliant with all of our information security policies. We can take written notes instead if you would prefer.

The MoJ and MHCLG will not have access to any personal data. Rather, NatCen will provide a written report that presents findings from the research. The report may include some verbatim quotations, but we will not name anybody in the report and it will not be possible to identify anyone who took part in the interviews in the report.

How will my data be used?

The information you give us will be used for research only. All data that has been collected is handled in accordance with data protection legislation. The information you provide will be used to write research outputs (such as published and internal reports and presentations). The findings will be anonymised and we will not include the names of individuals or organisations in the research outputs.

Where will my personal data be stored?

All personal data are stored securely, in line with international best practice and NatCen’s ISO27001, ISO 20252 and Cyber Essentials Plus certifications. Identifiable data will be stored by NatCen for three months from the end of the project and then securely destroyed, unless other arrangements are agreed. Audio recordings of research interviews will be deleted once they have been transcribed, and transcriptions will be held for three months after the end of the project, before being securely destroyed.

Will I have access to my data?

Yes, if you would like to access your data please get in touch via the contact details provided below. However, please note that once our findings have been shared outside of the research team, we would not be able to change the results by removing individual information. You can request that your personal data held by us be deleted or updated and we will let you know immediately if this is possible or not.

Who can I contact with a query or a complaint?

We would welcome the opportunity of discussing the research with you to address any concerns directly. Please do feel free to contact:

  • Senior Researcher, Jane Kerr at NatCen, via email on or telephone on 0808 168 2790.
  • If you prefer to speak to somebody at the MoJ or you believe the evaluation has not complied with your data protection rights, you can contact
  • You also have the right to lodge a complaint with the Information Commissioner’s Office on 0303 123 1113, at, or at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5A