NatCen Social Research

Financial Lives Survey
The FCA first conducted the Financial Lives survey in 2017, and since then the survey has been run every two years. We are now running the third Financial Lives survey. When it was last run in 2019, over 16,000 adults across the UK were asked about their needs and experiences with financial services and their financial situation, so that the FCA can make financial services work better for you.

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- Information on taking part
  
  We have invited adults in more than 265,000 households across the UK to take part in the survey. The survey can be completed by going to survey.natcen.ac.uk/finlives and entering one of the 3 unique access codes you received in your invitation letter. Unfortunately, if you have not received a letter you will be unable to participate.
  
  Read more about taking part
Who are NatCen?
We’re Britain’s largest independent social research agency. For the last 50 years we’ve worked on behalf of government and charities to find out what people really think about important social issues and how Britain is run.

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Help and support
If any of the topics approached in the survey have left you feeling concerned about a particular financial matter, you can find contact details for organisations that may be able to help you here.

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Get in touch
You can call the Consumer Contact Centre at the FCA free on 0800 111 6768. For further information from NatCen, please email financiallives.survey@natcen.ac.uk or call free on 0800 652 4568.
Privacy notice
The privacy statement explains why and how the personal data (also called your personal information) you provide in the Financial Lives survey is used. We also provide information about your rights and how to contact us, if you have any questions.

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