For transport operators and local licensing authorities
We will be conducting research with transport operators and local licencing authorities to understanding how they are implementing or planning to implement actions relating to the Inclusive Transport Strategy (ITS) across their organisation including in training and complaints processes.
Participation is completely voluntary. If your organisation has been invited to take part in the research this will involve providing us with:
- Organisational information, including information about current accessibility policies and procedures, and
- Some transport operators will be invited to take part in a telephone interview to explore how you are implementing ITS actions, including any future plans to do so.
In 2023 further research will be undertaken with transport operators and local licencing authorities to explore how ITS actions have been implemented. This will involve telephone interviews with a range of staff in different roles across your organisation.