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Privacy notice - DIVERT

This privacy notice sets out how we will process information from everyone taking part in this research. In line with GDPR (the EU General Data Protection Regulation), it explains the legal basis of this study for data processing; who will have access to participants’ personal data; how this data will be used, stored and deleted; and who you can contact with a query or a complaint.

If you would like to know more about what the research is about, what taking part will involve, or how to contact the research team, please see the information sheet.

The National Centre for Social Research (NatCen) is the data processor for this project. The College of Policing (the College) is the funder of this research. The data controller for the evaluation of DIVERT is the Metropolitan Police Service. Contact details for these organisations are provided below.

What is the legal basis for processing my data?

For this project, the legal basis for processing data is public interest. This means we are carrying out a specific task in the public interest which is laid down by law.
Who will have access to my personal data?
NatCen is carrying out this research and will have access to names, contact details and (where appropriate) job role information/whether you were referred or self-referred into DIVERT (where permission has been given to share these). NatCen will also have access to recordings and transcripts of interviews and group discussions.

McGowan Transcriptions transcribe our interviews. Where transcription is required, they will have access to recordings and transcripts from interviews. McGowan Transcriptions is on our approved supplier list and compliant with all our information security policies.

The College will not have access to any personal data. Rather, NatCen will provide a written report to the College that presents findings from the evaluation. The report may include some verbatim quotations, but no identifiable information will be included.

How will my data be used?

The results collected are used for research and evaluation purposes only. All data that has been collected is handled in accordance with data protection legislation. The information you provide will be used to write research outputs (such as published reports and presentations) for the College. The findings will be anonymised and we will not include the names of individuals in the research outputs.

Where will my personal data be stored?

All personal data is stored securely, in line with NatCen’s ISO27001, ISO 20252 and Cyber Essentials Plus certifications. All personal information will be securely deleted from NatCen’s storage facilities one year after completion of the project.

Will I have access to my data?

Yes, if you would like to access your data please get in touch via the contact details provided below. You are also able to withdraw your contribution at any point after your participation in the study until 21 February 2020. Please note, however, that once anonymised findings have been shared outside of the research team, we would not be able to change the results by removing individual information. You can request that the personal data we hold about you be deleted or updated and we will let you know immediately if this is possible or not.

Who can I contact with a query or a complaint?

We would welcome the opportunity of discussing the research with you to address any concerns directly. Please do feel free to contact us if you have any questions – email the NatCen project team by emailing or calling 0808 168 8519 (freephone).

You can contact the College of Policing, the funder for this project. Please contact the research lead Abigail McNeill by emailing or calling 07342 059 369.

You can also contact Jack Rowlands from the Metropolitan Police Service, the data controller for this project. Please contact

If you believe we have not complied with your data protection rights, you can contact us at You also have the right to lodge a complaint with the Information Commissioner’s Office at:

● Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
● Telephone: 0303 123 1113
● Website: